Frequently Asked Questions
Everything you need to know to get started.
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General Questions
Katmai is a shared virtual office for your team. It’s a persistent place your team goes to when they need to meet, work alongside each other, or connect spontaneously, without links, scheduling, or friction.
Zoom and Teams are meeting tools. Katmai is a place. Instead of sending links and calendars, your team simply goes to your office. When you’re there, others are too, enabling natural, spontaneous interaction.
Not necessarily. Many teams use Katmai alongside existing tools. Katmai is best for daily collaboration, office hours, open work, onboarding, and moments where presence matters.
No. Katmai runs entirely in your browser. No downloads. No headset. No setup.
Most teams are up and running in under five minutes.
Add at least one teammate as a registered user. Katmai becomes valuable when it’s shared.
Registered users are part of your office and can come and go at any time.
Guests join via a link for specific moments and don’t belong to the space.
Yes. You can invite guests easily via a link, without making them full users.
Using Katmai Day-to-Day
You don’t schedule or send links. You go to your office. Others join naturally when they’re available.
That’s normal. Katmai mirrors real life. People come and go, and spontaneous conversations happen when paths cross.
Yes. Katmai supports structured meetings, presentations, and breakout rooms, alongside informal use.
That’s where it shines. Katmai restores the visibility, awareness, and connection that remote teams often lose.
Features & Customization
Yes. You can brand your office with your logo, colors, and layout through Space Settings.
Yes. Paid plans include upgraded, professionally designed branded spaces created by the Katmai team.
Yes. Teams often create spaces for meetings, office hours, onboarding, events, or different departments.
Yes. Screen sharing works seamlessly inside Katmai.
Yes. Katmai includes spatial video and audio to make interactions feel natural and human.
Absolutely. Teams use Katmai for virtual offsites, onboarding days, workshops, office hours, and internal events.
Security & Accessibility
Yes. Katmai is built with enterprise-grade security practices and modern web standards.
Yes. Single Sign-On is available for enterprise customers.
Only people you invite. You control registered users and guest access.
Katmai works on modern browsers on most laptops and desktops. No high-end hardware required. There are higher and lower graphics and resolution options to support a wide range of devices and network connections.
Yes. Teams use Katmai across time zones and continents.
Pricing & Support
Yes. New teams can try Katmai free to experience how it works with their own people.
You’ll be prompted to upgrade to continue using your office. No surprise charges.
In some cases, yes. If you need more time to evaluate, reach out to us.
Distributed teams, hybrid teams, leadership groups, sales teams, product teams, and anyone who values presence and connection.
Not adding their team early. Katmai’s value compounds when people share the space.
They make it the default place. When someone needs to talk, collaborate, or connect, they go to Katmai.
Yes. We’re happy to help you get started and recommend best practices.
Absolutely. You can meet directly with the Katmai team.
Reach out through our website here or email us at support@katmaitech.com anytime.