Frequently Asked Questions
Everything you need to know to get started.
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General Questions
Katmai is virtual office software for remote and hybrid teams. A browser-based 3D workspace with real video presence. No downloads, no VR headsets.
Zoom and Teams are meeting tools you join and leave; Katmai is a persistent virtual office your team works inside all day, where you see who's around and talk instantly without links or scheduling.
Not necessarily. Many teams use Katmai alongside existing tools. Katmai is best for daily collaboration, office hours, open work, onboarding, and moments where presence matters.
No VR headset and nothing to install; Katmai runs in your web browser.
Book a demo, then a short configuration meeting where the Katmai team sets up your spaces and adds your users for you; most teams are working in their office within days.
After your demo, we run a configuration meeting where we build your spaces and add your whole team, then onboarding sessions get everyone comfortable in the office.
Registered users are your team members with permanent desks and access; guests join by link for meetings without an account.
Yes. Guests can join your Katmai office through a browser link with no account and no download.
Using Katmai Day-to-Day
Walk into a room together, or send a link that opens in the browser; there is no separate meeting app, dial-in, or download.
That’s normal. Katmai mirrors real life. People come and go, and spontaneous conversations happen when paths cross.
Yes. Katmai supports scheduled, structured meetings with agendas and screen sharing alongside spontaneous conversation.
Remote and hybrid teams of 10 or more people who work together daily get the most from Katmai, especially teams replacing back-to-back video calls with real presence.
Features & Customization
Yes. You can brand your office with your logo, colors, and layout through Space Settings.
Yes. Paid plans include upgraded, professionally designed branded spaces created by the Katmai team.
Yes. Teams often create spaces for meetings, office hours, onboarding, events, or different departments.
Yes. Screen sharing works seamlessly inside Katmai.
Yes. Katmai includes spatial video and audio to make interactions feel natural and human.
Absolutely. Teams use Katmai for virtual offsites, onboarding days, workshops, office hours, and internal events.
Security & Accessibility
Yes. Katmai is built with enterprise-grade security practices and modern web standards.
Yes. Single Sign-On is available for enterprise customers.
Only people you invite. You control registered users and guest access.
Katmai works on modern browsers on most laptops and desktops. No high-end hardware required. There are higher and lower graphics and resolution options to support a wide range of devices and network connections.
Yes. Teams use Katmai across time zones and continents.
Support
Distributed teams, hybrid teams, leadership groups, sales teams, product teams, and anyone who values presence and connection.
Not adding their team early. Katmai’s value compounds when people share the space.
They make it the default place. When someone needs to talk, collaborate, or connect, they go to Katmai.
Yes. We’re happy to help you get started and recommend best practices.
Absolutely. You can meet directly with the Katmai team.
Reach out through our website here or email us at support@katmaitech.com anytime.