Frequently Asked Questions
Everything you need to know to get started.
Have support questions? Head on over to our Help Center.
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What is Katmai?
Katmai is a next-gen 3D video and spatial audio platform. Our core product is a virtual office that brings people together to work and hang out — bridging the best of the real-life shared office experience with the flexibility of working from home. Our virtual office can be accessed from a browser on your computer, anytime and from anywhere in the world.
Many people associate a 3D experience with cumbersome VR goggles or cartoon avatars. Katmai has taken a more human and practical approach. With just a strong internet connection and your computer webcam, you can step into an entirely new and stunning branded world, built exclusively for you and your team.
Read more here.
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What’s the difference between Katmai and other video meeting platforms?
Katmai is not a grid of rectangular video feeds. Our virtual workspace technology brings teams together in a place - an immersive 3D environment that generates a sense of co-presence and proximity that is missing from traditional video conferencing, thereby reviving company culture in the WFH era.
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What types of companies are right for Katmai?
Small remote and distributed teams (less than 25 people) who are looking for a better way to work, connect, collaborate. Tech companies and startups thrive in Katmai.
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How much does a Katmai Virtual Office cost?
After the free trial, pricing is just $15/user per month. Create as many virtual spaces as you want - it's included in the price. Also, guest passes are free and unlimited.
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How does the free trial work?
Your entire team is covered under the free trial so everyone can have the full experience. There's no credit card required to sign up.
At the conclusion of your free trial, you'll be asked to enter in your credit card information to keep your account active.
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How many users can I have inside Katmai?
Each Katmai space can comfortably fit up to 25 people at a time.
However, you can have over 25 people under your Katmai organization, and create multiple spaces to accommodate a variety of teams and experiences. This works just like in a physical office, where you would have different teams on different floors.
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Can I customize my virtual office?
Every Katmai virtual office includes the option to brand your office with your logo, brand colors and hero imagery in the lobby and conference rooms.
To take advantage of this, contact our Customer Success team: success@katmaitech.com
If you want to deck out your office with 3D models of products, and/or create a product showroom, we can do this as well at an additional cost.
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Can I get an office that looks like our real office?
Reach out to us here to discuss what a digital twin brand experience would look like for your company.
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Do I need to download or install anything?
Nope! Katmai exists entirely in your web browser, with Chrome being the recommended choice.
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Does Katmai integrate with other tools?
Today, Katmai is perfect to work alongside leading tools like Slack, Google Workspace, Miro, etc. In fact, that’s just how our team works!
We’ve found Slack to be a great pairing for fully remote companies, with Katmai as the synchronous tool, and Slack as the a-sync tool to support different time zones.
Deeper integrations with these tools are on our feature roadmap.
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How do I move around in Katmai?
Use the arrow keys on your keyboard to rotate left and right, and to move forward and backward. For even more control, test out the WASD keys.
Katmai pro tips: HoldSHIFT
while moving to run, and pressSPACEBAR
to jump (because it’s fun! And it’s a great way to visually communicate with other people in your space).Check out our Help Center to learn more about getting started in Katmai.
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What is spatial audio?Spatial audio is an immersive 360-degree soundscape that simulates the way we hear sound in real life. When someone is speaking to you in Katmai, you can hear from what direction and distance their voice is coming from in the 3D space. The closer you are, the more intimate the conversation. The farther you are, the more ambient chatter seeps in. Just like IRL.
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How do people hear each other in Katmai?In Katmai, there are zones where sound can only be heard by the people inside that area. We call these areas Sound Zones. When you’re in a Sound Zone, your audio can’t be heard by anyone outside of it.In Katmai's virtual office spaces, examples of Sound Zones include individual offices, patios, lounges, couches, and conference rooms.
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Can I record meetings in Katmai?
Stay tuned - this feature is coming soon!
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Can I share files in Katmai?
We do not currently offer file storage or transfer at this time, but we are working this functionality into our product roadmap.
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Can I access Katmai on mobile devices?
Yes, Katmai can be accessed via a mobile browser on your smartphone or tablet (currently in Beta). This will allow you to remain connected to your team and in your office while on the go.
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How do I exit/leave Katmai?
Simply close your browser tab/window.
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Do you support Single Sign On?
At this time, we do not but it’s on the roadmap.
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How often should my team be in Katmai?
Some companies treat their virtual office as they would the physical office: when you’re working, you’re logged into Katmai during working hours.
Other companies have dedicated office hours in Katmai (e.g. 11 am–1 pm a few days a week). Either way, value is unlocked by bringing real-time team proximity and visibility to the remote workflow.
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Do I have to keep my camera on?
Best practice is for teams to keep their cameras on while working. Katmai is re-capturing the magic of IRL for remote and distributed teams. “Video on” in Katmai enables you to foster the sense of presence and connectedness that has been missing from the digital workplace.
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What regions is Katmai available in?
Katmai is available worldwide!
However, our product is currently only available in English, and our support staff is available during North American working hours.
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How do I invite guests into Katmai?
We have an easy-to-use guest pass system that generates a secure meeting link for a specified time and date. Read this Help Center article to learn more.
It's worth noting that there is no cap on guest passes, so invite away!
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Is there a cap to how many guests I can invite in?
Nope! We encourage you to host guests in Katmai, whether it’s a client meeting, a new business pitch, or a candidate for an interview. By welcoming guests into your branded 3D virtual office, you’ll bring the wow factor and create a more meaningful and memorable experience for all.
Check out this Help Center article to learn more about inviting guests into your Katmai virtual space.
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Do you have a help center?
Absolutely. You can access it here: https://www.katmaitech.com/help-center
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Is my audio/video being recorded or monitored?
Your privacy is our top priority. Katmai does not record audio or video.