Easily troubleshoot screen sharing issues with these steps.
Katmai offers you multiple ways to share your screen. Should you run into trouble, follow these troubleshooting steps:
- Are you in a sound zone with an available screen share? Make sure you are located in a place where screen sharing is enabled (for example, a conference room rather than a hallway).
- If you can see the screen sharing button but cannot click on it, use the "reconnect" button in the bottom left of your screen to update your connection.
- If reconnecting doesr not work, try refreshing your page through the browser.
- If, when sharing your screen, you see “Preview Unavailable” or another alert indicating that you cannot share your screen, you’ll need to update your browser’s permission settings. Here's how:
- For Mac users, open your System Preferences menu and click on Security & Privacy. (Note: Windows users, contact Katmai support at support@katmaitech.com if you reach this stage of troubleshooting and are unable to continue.
- From the Security & Privacy menu, select Screen Recording.
- Check the box next to the web browser being used to run Katmai. If the above process does not work or you’re a Windows user, please contact Katmai support.
- You may need to restart Chrome once you’ve updated the security settings.
Still need help? Contact us at support@katmaitech.com.