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Help Center
Troubleshooting
Troubleshooting
Hit a snag? Solve common issues with these handy guides.
Access, Loading & Connection
How to troubleshoot a lost connection
I'm stuck on the loading screen
Why doesn't my space fully load?
My team can't access the space I created
My guest is having trouble entering Katmai
How to check and update your browser
How do I check my computer's system specs?
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Audio & Video Quality
Others can't hear me in my space
I can't hear others in my space
How do I fix poor audio quality?
How do I fix poor video quality?
There's echo or feedback coming from Katmai
Why do I hear an echo when I'm sharing a video in Katmai?
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Performance & Features
Why am I moving slowly?
How do I change my graphics settings in Katmai?
I can't share my screen
I can't see a screen being shared
![Katmai-Main-Logo-Horizontal.png]](https://katmaitech.com/hs-fs/hubfs/migration/brand/Katmai-Main-Logo-Horizontal.png?height=27&name=Katmai-Main-Logo-Horizontal.png){kind=logo}