Follow these troubleshooting steps in this order:
- An echo or feedback might be caused by “headphone mode” being switched on even though you aren’t using headphones. To check, click the settings wheel on your self-view in the top rightSwitch the toggle to the appropriate icon (speakers or headphones). The toggle looks like this:
- In your audio settings, change and then re-select your audio input and your audio output.
- If you’re using speakers, try using wired headphones.
- If headphones aren’t an option, lower your speaker volume.
If you and your Katmai coworkers are also together IRL (e.g. in a physical coworking space or office), this can cause echoes and feedback. When this happens, use headphones or find a private space.
Still need help? Contact us at support@katmaitech.com.