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Help Center
Troubleshooting

Getting Started
Using Katmai
Office Administration
- Space Settings
- User and Guest Permissions
Troubleshooting
Privacy & Security

Troubleshooting

Hit a snag? Solve common issues with these handy guides.

Loading or Performance Issues

How to troubleshoot a lost connection
I'm stuck on the loading screen
Why doesn't my space fully load?
My team can't access the space I created
My guest is having trouble entering Katmai
How to check and update your browser
How do I check my computer's system specs?
How do I change my graphics settings in Katmai?

Using Katmai

Why am I moving slowly?
I can't share my screen
I can't see a screen being shared

Video and Audio

Others can't hear me in my space
I can't hear others in my space
How do I fix poor video quality?
How do I fix poor audio quality?
There's echo or feedback coming from Katmai
Why do I hear an echo when I'm sharing a video in Katmai?

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