Date: January 29, 2021
Katmai Tech Inc. (referred to in this policy as “Katmai,” “we,” or “us”) provides a cloud-based 3D video chat software application to authorized users of its customers.
Katmai’s software offers users a 3D video chat experience in users’ web browsers without the need for virtual reality headsets. Katmai’s software delivers an immersive communication platform on laptop ordesktop computers with webcams. The audio spatialization is highlighted when using a headset; sound is processed to give the listener the impression of a sound source within a three-dimensional environment. Users can have group or private conversations in the same session by navigating their avatars to different areas or virtual rooms within a 3D environment. Screen sharing and on-demand conversations facilitate spontaneous work and social interactions.
2. Personal Information We Collect
a. Personal Information We Collect from Users of Katmai’s Service
When we create an account for an individual user of Katmai’s service, we collect the user’s name and work email address. As users use the service, we collect and log certain kinds of information. In specific, we have access logs (i.e., HTTP requests to the Katmai web server are logged) and we log errors. While we do not analyze the usage of individual users in the ordinary course, it is possible to determine from these logs when (date and time) an individual user is using the service, for how long, and in what rooms.
b. Personal Information of Business Representatives
When we refer to “business card information” in this policy we are referring to:
- Work email address
- Company name
- Postal address
When we market our services, we may collect business card information from individuals representing past, present, or potential customers. If we provide services to a customer, we may collect payment information from an individual. Likewise, when we have a past, present, or potential business relationship with a vendor or business partner, we may collect business card information from the vendor’s or partner’s representative.
We obtain business card information when the individual provides it to us. We may also receive business card information via email, phone, videoconference, or in-person communications. We may also collect business card information about a customer, partner, or vendor representative from publicly-available social media.
c. Personal Information We Collect from Website Visitors
We collect information that you provide to us by the web forms completed on our website
3. How We Use Personal Information
a. How We Use Personal Information from Users of Katmai’s Service
We use personal information collected from users of the Katmai service to provide, manage, maintain, deploy, enhance, and improve the Katmai software and service. We also use such personal information to manage user accounts and communicate with users about the support, administration, and security of the service. We may also communicate news about Katmai and marketing information about Katmai’s services and products.
b. How We Use Personal Information of Business Representatives
We use personal information collected from representatives of past, present, or potential customers, vendors, or business partners to further our relationship with that business. We may also use such personal information to manage business accounts and communicate with these representatives, including for purposes of providing or receiving marketing information.
c. How We Use Personal Information Collected from Website Visitors
We use information you provide to us via the website to communicate with you and to respond to questions or requests.
d. General Uses of Personal Information
We may also use personal information of users to maintain the security of our service or website, resolve disputes, or to assess any possible wrongdoing.
5. Personal Information of Children
Our service and website are intended for use by representatives of businesses who are 18 years and older. We do not market or provide services to minors or knowingly collect personal information from children under age 13. If you believe that we have inadvertently gathered personal information about a minor, please contact us by one of the means described in Section 10 for us to delete it.
6. Sharing or Disclosing Personal Information
From time to time, we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies, or other requests that we must respond to under applicable laws and regulations. We may disclose your personal information in response to any of these requirements. Also, we may disclose your personal information to preserve the security of our service or website, resolve disputes, or assess any possible wrongdoing.
We also may share aggregate or anonymous information collected about the service or website, as long as the information does not identify any specific individuals.
Except for the transfer of personal information for the limited purpose described in the preceding paragraph, we will not sell or lease your personal information without your express permission.
7. How We Secure Personal Information
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access or disclosure, we have put in place industry standard administrative, physical, and technical safeguards to secure the personal information we collect using our platform or our website or in the course of our business relationship with you.
We do not control the actions of the individual users and cannot and do not guarantee complete privacy of the information you or other users choose to share through the services. You should be cautious about the access you provide to others and the information you choose to share when using the services.
8. Retention of Personal Information
We will maintain your personal information only as long as it is needed for the purposes described above, to complete any applicable investigations, for the duration of any dispute resolution process, or to the extent required to meet preservation requirements under applicable law. Note that Katmai keeps backups going back 90 days. Any information that is removed from our systems will become inaccessible right away, but it will only be permanently removed after this backup period has expired.
9. Access to Your Personal Information and Your Choices
You may access your personal information or choose to restrict the collection or use of your personal information in the following ways:
- If you would like to access a copy of your personal information that we have in our possession, please contact us in writing at the contact information below in Section 10.
- You may also contact us as described in Section 10 to correct or update your personal information in our possession. Please keep in mind that we may have a legal right or obligation to preserve personal information as it exists at that time. We will explain in a reply any reasons why we may need to preserve your personal information and why we may not amend it.
- If you would like for us to delete any of your personal information, please contact us in writing at the contact information below in Section 10. Please keep in mind that, under applicable law, we may have a right or duty to preserve such personal information. We will explain in a reply any reasons why we may need to preserve your personal information as it exists and why we may not delete it.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the contact information in Section 10 below.
We will verify the identity of anyone seeking to access or amend personal information, delete personal information, or restrict the collection or use of personal information.
Any email communications from us will contain instructions on opting out of further email communications. Opting out of further email communications will not affect your receipt of emails relating to the support, administration, and security of our service.
10. Katmai Contact Information
Please direct all questions or complaints about our privacy practices, or requests described in Section 9, to our privacy team in writing by email, postal mail, or courier as follows:
- By email: firstname.lastname@example.org
- By postal mail or courier: Katmai Tech Inc., 308 G Street, Suite 310, Anchorage, AK 99501
- Attention: Privacy
We will promptly respond to any requests described in Section 9.
If you have a complaint, please provide information relevant to your complaint. Our privacy team will evaluate your complaint based on the information you provide and send you a response. We may need to ask you for additional information to evaluate your complaint. We will promptly investigate and respond to your communications about a complaint. You may have other rights under law and the right to contact the privacy regulator in your jurisdiction about your complaint.