Daniel Kosh
In this month’s spotlight, we’re excited to feature Atender, a customer support outsourcing partner serving Scandinavia and Europe.
Founded by Andreas Helland, Atender is a company dedicated to delivering top-tier customer care services by hiring talented individuals from across the globe, ensuring their team always speaks the native language of their clients' customers. Andreas and his team believe that strong, personal connections are vital to scaling a company successfully, and they’ve chosen Katmai as their partner to help foster that culture, especially in a remote work setting.
Who is Atender?
Atender is built on the philosophy that excellent customer care sets great companies apart. They provide exceptional business process outsourcing services, focusing on maintaining strong communication and support for their clients. With a workforce spread across multiple countries, Andreas wanted to ensure his team remained connected despite being physically apart. The challenge? Preserving those personal connections and company culture while working remotely.
How Atender Uses Katmai
Atender has found Katmai to be the solution they needed to recreate the personal bonds that are key to their success. As Andreas puts it:
“There is nothing like connecting with the team on-site, but the question was – how do I maintain that connection when I’m working remotely? Our solution has been Katmai. We’ve created an Atender-branded virtual office where our team meets daily. It has changed how we communicate, and we are moving away from other traditional communication channels.”
Katmai provides a virtual office environment that allows Atender to maintain informal conversations and spontaneous interactions that keep teams connected. By creating a virtual office with a sunny version of Bergen (to help counteract the rainy days Andreas faces at home), Atender has made the switch from asynchronous communication tools to real-time conversations, mimicking the feeling of in-person connection.
Why It Works
Atender’s ability to foster culture through informal conversations and daily virtual meetings with the team has been a game changer for Andreas:
“The power of informal conversation, which Katmai is perfect for, cannot be understated. Asynchronous communication can be a culture killer.”
With Katmai, Atender can bring together a globally distributed team, and create the bonds necessary for success. By allowing the team to meet, interact, and collaborate in real time, Katmai has become an essential tool in building and maintaining the Atender company culture.
Atender’s Future with Katmai
As Atender continues to grow, their partnership with Katmai remains a crucial element in helping them scale while maintaining a strong company culture. As Andreas says:
"Happy to invite anyone to a virtual coffee in our virtual office any day ☕.”
Atender’s story is a great example of how Katmai can bring remote teams closer together, creating stronger personal bonds and enhancing the way businesses communicate and grow. We're proud to be a part of their journey!
Stay tuned for more updates and insights on how other companies are transforming their workspaces with Katmai!
– Dan Kosh, Chief Product Officer @ Katmai